Jinsei Nordic's online store offers high-quality products for exercise, well-being and an active lifestyle. Each product has been carefully selected to support everyday life and reaching your goals. Our goal is to offer our customers the best possible quality and user experience.

Product quality:
All our products are tested and suitable for daily use.

Customer support:
We offer fast and expert support for using our products. Fast deliveries: we deliver products quickly and reliably straight to your door.

Satisfaction guarantee:
If you are not satisfied with your product, we have a fair return policy.

Return policy

You can return most new, unopened products within 30 days of delivery for a full refund. We also cover the return postage if the reason for the return is our mistake (for example a wrong or defective product).

Refunds are usually processed about four weeks after the package is returned, and often sooner. This time includes:

• Shipping time for the return to us (5–10 business days).
• Processing time at our warehouse (3–5 business days).
• Your bank's processing time for the refund request (5–10 business days).

To return a product, log in to your account, find the order under "Orders" and select "Return item(s)". We will email you once we have received and processed your return.

Shipping policy

We ship to almost all countries in the world. Please note that some products may have restrictions and not all products can be shipped to international addresses.

At checkout we estimate shipping and delivery dates based on product availability. Delivery dates are often shown in the order confirmation.

The shipping fee is added to the order total at checkout. All costs are clearly shown before you confirm your order.

Shipment damaged in transit

Check the condition of the shipment as soon as you receive it. If the package or product is clearly damaged in transit, report the damage to the carrier immediately at delivery and ask for it to be recorded.

If you notice transport damage only after receiving the shipment, file a damage claim with the carrier or freight company within 24 hours of delivery and also inform Jinsei Nordic customer service. Take photos of the damaged package and product for the claim.

Carriers' damage compensation usually requires that the damage is reported within a set time. It is therefore important to report it as soon as possible and no later than 24 hours after delivery.